We Malaysians often rely on public transportation despite owning vehicles. However, what once seemed like a quick and affordable way to travel from one place to another now appears to be a situation where an e-hailing company might be taking advantage of its users by significantly increasing prices. One customer shared their experience on social media, expressing disbelief at the steep rise in ride prices. Previously, a 10km journey would typically cost around RM17, but now prices have surged to RM44 and above.
As regular users, we understand the concept of avoiding booking during peak hours to prevent higher costs. However, this time it feels like the company is manipulating fares, possibly due to their dominance in the industry, leading them to implement surge charges at will. Additionally, the customer raised concerns about Grab potentially taking over FoodPanda, sparking further discussion among netizens.
Many agreed that e-hailing services have become more expensive and less reliable, while others speculated that fare increases could be attributed to drivers rejecting original fares deemed insufficient for their time and effort. Others also suggested trying using other e-hailing services.
As of now, the original poster (OP) has not mentioned whether they reported the issue to Grab, and there has been no official statement from the company. What are your thoughts on this situation?
