Uploaded on the Facebook page "Chinese People in Malaysia," a recent video has captured the interest of netizens. It showcases a Chinese male tourist, communicating exclusively in Mandarin, as he visits a Starbucks outlet at Kuala Lumpur International Airport to order a latte.

The tourist approached the Malay female staff and stated, "I'd like a large latte." Initially puzzled, the staff repeated the order after understanding the phonetic sounds and verified the request by inquiring about the desired level of sweetness. The tourist, not familiar with the term "sugar," grasped its meaning only after receiving assistance from others and indicated to add sugar.

Afterwards, he casually tosses an RM100 banknote onto the counter, momentarily surprising the Malay staff. When she asks if he prefers a small or large size, the tourist misunderstands the options and mistakenly believes "large" refers to a card. In response to the staff's inquiry about cashless payment, he produces a RM20 note and retrieves the previously tossed RM100 note, all the while chuckling.

Despite being short by 35 cents, the staff requests RM1 from him, although the video omits the payment of the remaining 35 cents. Ultimately, before the video concludes, he and his companion depart with their latte, sharing a laugh.

The widely circulated video has earned acclaim for the staff's patience and professionalism, with the tourist's rude behaviour drawing criticism. Recommendations include advising customers to respectfully hand over payment instead of tossing it on the counter, along with suggestions for Chinese visitors to acquire basic English skills for better communication and cultural awareness.

In light of such incidents, the staff's admirable composure and professionalism in handling transactions are noteworthy. As customers, it's important to demonstrate proper etiquette and avoid careless handling of money.