We've all become reliant on food delivery platforms, often opting for subscription plans to save some cash. But one Malaysian woman, Angel See, recently shared her shocking experience with Grab's popular subscription plan that promises significant savings. Little did she know, it turned out to be a case of paying more to pay even more.

As a heavy user of GrabFood, Angel subscribed to their Grab Unlimited plan, costing RM4.90 per month, in hopes of enjoying substantial discounts. However, after a few orders following her subscription, she noticed a significant increase in delivery charges. Curious, she compared her account to her husband's, who was not subscribed to the plan. To her surprise, his orders were consistently cheaper by a few ringgit.

Angel quickly realized that Grab was discreetly 'grabbing' from their regular customers in broad daylight. She conducted an experiment, searching for the same restaurant and using the same delivery address at the same time. The results were eye-opening the delivery fees almost doubled, even after accounting for the so-called discount. To add insult to injury, the food prices on Grab were 20% to 30% higher compared to Food Panda and even the restaurant itself.

We at Goody had the opportunity to speak with Angel about her concerns. She revealed that Grab commented on her post, attributing the issue to a technical glitch. However, Grab never personally reached out to her to address the matter. We also asked Angel if she retested the app to see if the problem persisted. She shared that she did and noticed that the "glitch" seemed to be fixed after Grab's initial comment.

She also said that these recurring incidents raise concerns about Grab's handling of the situation, emphasizing the need for them to address the issue seriously and not just respond when faced with viral complaints. She and many other users hope that Grab will demonstrate genuine efforts to resolve the problem and regain their trust, as rebuilding trust requires significant effort.

Interestingly, a Singaporean couple encountered the same glitch, and Grab's response was that they are committed to fair delivery fees for all users. Grab stated that browsing the app at different times can result in varying delivery fees due to real-time market conditions and system caching.

While Grab maintains that their features aim to enhance user experience, many Malaysians have started unsubscribing from the plan after reading Angel's story. It begs the question: have you experienced a similar situation? Share your thoughts and experiences in the comments below.