Ordering a custom cake usually involves a pre-order of several weeks, as experienced by one Malaysian customer. However, when the much-anticipated day arrived to collect the cake for a bridal party, her excitement turned into frustration and anger. The RM160 cake was found to be damaged and inadequately packed in a box too small to accommodate the sizeable cake and the bride's doll placed atop it. The bride doll's head had even fallen off, adding insult to injury.

Expressing her disappointment on Instagram, the customer criticized the baker for the poor packaging and the delay caused by the baker oversleeping. To make matters worse, other individuals stepped forward with their own unpleasant encounters with the baker, sharing similar tales of subpar service.

Some customers recounted incidents where the baker forgot their friend's cake for a bridesmaid party, while others claimed the baker had a tendency to take last-minute orders, resulting in rushed and poorly executed products. One customer mentioned that a cake ordered from the baker had collapsed, highlighting the baker's habit of baking cakes at the last minute and frosting them while still warm, leading to undercooked or dense cakes.

In response to the growing criticism, the baker defended herself on Instagram, stating she ran out of tall boxes and questioned why the customer hadn't requested a refund. This led to an online exchange between the baker and the customer, with the baker asking, "So providing a fresh cake is now an issue?" The customer retorted that a last-minute baked cake, delivered in a poorly presented manner, did not qualify as a fresh cake in her book.

The baker further confronted the customer for posting complaints online. In turn, the customer clarified that she aimed to prompt the baker to reconsider her approach in delivering such poorly presented cakes to customers. Emphasizing the importance of maintaining a certain standard as a business owner, the customer highlighted the recurring nature of the issues, citing feedback from numerous past customers.

The customer also expressed concerns about the centrepiece of a significant event being marred, noting that a refund wouldn't compensate for the disappointment on a special day. The situation prompted questions about accountability and the impact of such incidents on the baker's reputation. What are your thoughts on this matter?