Make no mistake that AirAsia has recently faced criticism from its passengers for their subpar services. However, it was a surprising turn of events when Tony Fernandes, the CEO of AirAsia, made a special in-flight announcement expressing his gratitude for the passengers' enduring support over the years. He also shared his sentiments about the challenging past three years during the pandemic, which significantly impacted the airline industry.
@tonyfernandesairasia Best part about traveling on AirAsia is that i get to meet our guests and thank them in person. Today i made a special inflight announcement for our crew who have been through three years of hell and back. But they have stayed and fought with us, and now we are back. Despite the high oil prices and the weak currency, we will try to keep our fares low so make good on our promise Now everyone can fly. Ps. when we are fully recovered, next inflight meal is on me.
original sound - Tony Fernandes
Additionally, he acknowledged the difficulties faced by the cabin crew, including salary cuts and a prolonged period without flights. He requested the passengers to applaud the efforts of the cabin crew. In a further surprise, Tony promised passengers a complimentary in-flight meal once the airline had fully recovered.
Despite challenges such as soaring oil prices and a weak currency, Tony assured passengers that AirAsia would strive to maintain low fares.
