Online fraud is increasing year by year. In order to prevent people from being deceived, Touch ‘n Go shares 5 tips to identify the authentic non-governmental organization (NGO).

Tip 1: Know Your NGO

To check on an NGO's background & credibility, you can look for the NGO's official website, or simply go to the TNG donation page. 

Some NGOs may no longer exist and the public need to investigate the background of the organization and ensure that it is a legitimate NGO.

Tip 2: Check The Icon Of The Recipient

Before donating online, please make sure that the recipient’s thumbnail is a ‘shop’ icon. It is the only icon for registered NGOs account. On the other hand, a ‘person’ icon is for personal accounts, not an NGO account. 

Tip 3: Choose A Safe & Trusted Payment Platform

• Do not send money to third-party websites.
• Always contribute directly to the NGO's bank account or via a safe & secure platform like Touch 'n Go Wallet.
• If you donate through TNG, do make sure that the recipient’s name is the said NGO's name, not a personal account.

Tip 4: Obtain Official NGO Contact Information

Make sure that the contact phone number and e-mail address provided by the organization are authentic, and you can get in touch with the organization at any time.

If you are in doubt whether the NGOs are verified with Touch ‘n Go eWallet or otherwise, you can reach out to TNG at 03-5022 3888, or send TNG a direct message on Facebook or Instagram. 

Tip 5: Never Donate via Spam Emails or Unknown Messaging Apps

Although e-mail and social media are normal channels for NGOs to seek support,  it is also difficult to determine their authenticity. Therefore, TNG urges everyone not to donate through unfamiliar messages or unfamiliar emails.

The best way to find out more about an NGO is to visit the NGO's official website or simply go to the TNG's donation page rather than clicking on any links attached in an email.