Recently, a netizen sought help through a Facebook group, sharing their experience of being charged RM77.11 after using the Touch 'n Go payment system at the Penang Second Bridge toll booth. Upon checking his payment records at home, they discovered the unexpected charge. The netizen anxiously asked other online users if they had encountered similar situations.

This post sparked a heated discussion on Facebook, with some users sharing their own experiences and providing answers to the original poster's concerns.

Online users pointed out that the netizen had initially used the RFID system to enter the toll booth but later switched to the Touch 'n Go card. As a result, the system was unable to determine the entry point, leading to the calculation of the highest toll fee.

Additionally, another user explained that because the netizen had not used the same payment method consistently, the toll fee was calculated based on the longest distance traveled. However, they could file an appeal to explain the situation and reclaim any excess charges.

Furthermore, a user reminded the netizen that RFID tags cannot be used within 24 hours; otherwise, they would be recorded as exit points, resulting in higher fees. If the RFID tag remains unused within 24 hours, the record will be cleared. This information was provided by the Touch 'n Go Hotline.

Another user also encountered a similar issue and mentioned that emailing the payment records to Touch 'n Go would result in a refund within 14 days.

Remember, when passing through toll booths, it is crucial to use the same payment method consistently and avoid switching back and forth.

In summary, paying attention to certain aspects when passing through toll booths can help avoid unnecessary complications and incorrect charges. It is advisable to adhere to the correct procedures and guidelines associated with the chosen payment method. If any issues arise, promptly contacting the relevant authorities or helplines will ensure accurate assistance and guidance.