A customer recently raised concerns after being charged RM43 for a bill that totalled RM42.95 due to a rounding-up practice. The incident, which took place at a dim sum restaurant in Skudai, led to an immediate refund and apology from the restaurant.

The customer shared her experience on the social media platform Xiaohongshu, explaining that on Sunday, the 12th, she noticed the discrepancy when paying for her meal. Despite the receipt showing RM42.95, the cashier had rounded up the amount to RM43.

"At the cashier, I was told the total was RM43. I even double-checked before transferring the amount. It wasn't until after I left that I saw the receipt showing RM42.95," she wrote.

Surprised by the rounding-up practice, she returned to the restaurant to address the issue. The owner promptly apologized for the oversight and refunded the 5 sen.

The post garnered significant attention, with many netizens praising her for standing up for the principle, not just the small amount. Comments included, "It's not about the 5 sen, it's about the principle," and "Imagine if the store does this to every customer daily they would make quite a bit extra!"

Some netizens also highlighted guidelines from Bank Negara Malaysia regarding the rounding mechanism. According to these guidelines, amounts ending in 3, 4, 6, and 7 sen should be rounded to the nearest 5 sen, while those ending in 1, 2, 8, and 9 sen should be rounded down to the nearest 0 sen.

This incident underscores the importance of adhering to proper rounding rules and the need for consumers to stay vigilant about billing practices.