Recently, a Twitter user, @anisssurayaaa shared how to make a complaint if your parcel is taking forever to be delivered or if it gets lost.
Sebenarnya kalau korang beli barang online, tapi barang korang asyik kena sidai kena peram dengan courier tu, korang boleh buat aduan tau!
— AS (@anisssurayaaa) May 19, 2022
Kadang tu dah la peram lama, pastu barang tu tetiba hilang la rosak la. So buat je aduan terus.
CARA BUAT ADUAN BARANG POS LAMBAT SAMPAI pic.twitter.com/AQdNGoaoqI
Here's the step-by-step guide:
1. Open this website and click on Aduan Baru/ New Complaint
2. Fill in the information according to the guide below:
+ Complaint Type - Complaint
+ Type of Service - Postal/Courier Services
+ Category - Postal & Courier Services
+ Subcategory:
- Late Delivery
- Lost Letters/parcel
- Poor Service Delivery
- Postman Attitude Conduct
+ Service Provider - Pilih je courier yang bermasalah tu
3. Fill in your personal details needed.
There are three sections to fill up the first one is Complainant Information where you fill in your personal details, and the second one is Complaint Information where you fill in information about your complaint. Please make sure you provide them with a clear and details summary of the problems you are facing with the postal service. Then finally you will have to fill in the Problem Location where you will include your address.
4. Upload proof
If you have screenshots of the tracking updates, the orders or any conversations with the seller or postal service representative, please make sure to include them in this section. You can even include any voice messages or call recordings with the postal service. You will need to include proof to further strengthen your complaint and for action to be taken immediately.
5. Check the acknowledgement box and clock on Submit
As of now, the effectiveness of this complaint service is still unclear. However, according to a user, they made a complaint in the afternoon and, not sure if by coincidence or because ofthe report, their parcel was delivered that very night!
Ye betul, haritu ada buat aduan sebab jnt peram barang. Buat aduan tengah hari, malam tu dia dah sampai. Tak pasti memang hasil buat aduan atau kebetulan dia nak hantar haritu.
— Opesh (@opeshang) May 19, 2022
Have you ever experienced any problems with your online purchases? Share your answers in the comments section and we will try out best to look for solutions all over the internet to help you out!
