A woman named Stephanie recently encountered a troubling situation while driving her car, prompting her to turn to social media to address Chery Malaysia directly. She sought answers regarding the sudden and alarming failure of her vehicle's back axle.

Detailing the incident in her Facebook post, Stephanie underscored the absence of any obvious causes such as bumps, accidents, or potholes that could have led to the axle snapping off. She expressed concern over the observation that there seemed to be only two weld points instead of a complete circle, potentially allowing rust to weaken the joint and lead to its unexpected detachment.

While acknowledging her limited expertise in automotive matters, Stephanie urged Chery Malaysia to conduct a thorough investigation with the assistance of their experts and Puspakom. She hoped for clarity on what went wrong and awaited information on the steps the company planned to take to address the issue.

Stephanie also noted the fortuitous timing of the incident, as it occurred while she was slowing down to navigate a bend rather than at high speed on the highway just moments earlier. 

She expressed appreciation for the timely intervention of a tow truck service, which helped clear her vehicle from the road. In a subsequent update, Stephanie shared that her car had been towed to a Balakong service centre for a comprehensive investigation by Chery. She mentioned being informed by a salesman at the branch that hers was the second such case, with reassurances that the previous issue had been quickly resolved. 

However, Stephanie remained cautious and declined a courtesy car offered by the service centre. Additionally, Stephanie provided front and back dash cam footage depicting road conditions and driving speed leading up to the incident. She announced her decision to refrain from further statements until the investigation results were available, expressing gratitude for the concern shown by others.