Thai Airways has taken a bold step by initiating legal action against a passenger who criticized the airline's decision to divert a flight. This move follows the passenger's Facebook post addressing a flight diversion due to bad weather, which the airline perceives as damaging.
The incident unfolded four days ago when an Airbus A350 en route from Bangkok to Melbourne had to divert to Sydney due to heavy fog, causing ground visibility to drop to 200 meters. This unplanned detour resulted in the flight reaching its destination four hours later than originally scheduled, as documented by Flightradar24.
Expressing dissatisfaction with the captain's decision, the passenger took to Facebook to express his frustration. His comments regarding the weather conditions and concerns regarding fuel levels were raised, triggered a response from Captain Faisal, a prominent pilot with 200,000 followers on Facebook, who refuted the accusations.
In light of online criticism, Thai Airways has opted to pursue legal measures against the passenger.
Translation:
Regarding the case where information criticizing the airline's operations and aviation personnel of the company on flight TG 465 on January 28, 2017, Bangkok - Melbourne, which necessitated the aircraft to land at an alternative airport due to weather conditions at Melbourne Airport, with wording and content that caused damage, impacting the company's public confidence extensively. The company has confirmed adherence to safety and aviation security standards of the company and its personnel.
Currently, the company is in the process of legal proceedings to preserve the fair rights of the company and its affected personnel in this case, and to prevent future misunderstandings from arising in the public.
According to Thairath, a national newspaper, the critical post was then deleted by the passenger following the rebuttal. The passenger has since expressed an intention to extend an apology to Captain Faisal and the airline's management upon their return to Thailand.
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Source: Business Insider
