In a recent Facebook post that has gained significant attention, a Malaysian woman vented her frustration and disappointment over her sister's wedding banquet held at a restaurant in Melaka. 

Detailing a series of grievances, she highlighted 19 specific points that showcased a multitude of problems encountered throughout the event. Her post aimed to raise awareness and elicit feedback from fellow netizens.

According to the woman's account, before selecting this particular restaurant, her family had visited Melaka to sample the cuisine at their own expense. To their dismay, they discovered that the prices were substantially higher compared to other establishments, with several items missing from the menu. 

Nevertheless, due to the unavailability of alternative venues on the desired date, they reluctantly chose this restaurant to host the wedding reception. Initially, meticulous planning and arrangements had been made, but the joyous occasion they had eagerly anticipated was marred by numerous disappointments and shortcomings. 

The woman revealed that they had invested a substantial amount, approximately RM60,000, to accommodate 40 tables and welcome over 400 guests from various parts of Malaysia and even overseas. Regrettably, the quality of the wine served was deemed inferior, which proved embarrassing for both sets of parents. 

Compounding the situation, it was her parents' first time marrying off their daughter, and esteemed individuals, including Datuks and Datins, had been invited as well. The woman proceeded to outline a range of grievances about the restaurant's operations, ultimately tarnishing the wedding banquet. 

She mentioned that only one waiter was assigned to serve dishes, resulting in delays and a less-than-satisfactory dining experience. Furthermore, the lighting was extremely dim, affecting the ambience of the venue. Although the restaurant had promised to install a partition near the restroom, it failed to do so, forcing guests to sit uncomfortably close to the facility.

Upon the arrival of the bride and groom, the designated VIP parking area was completely unattended, requiring guests to assist in relocating chairs from the parking space.  As the banquet commenced at 8:00 p.m., the serving of dishes was significantly delayed, leaving guests waiting for extended periods between courses. 

Adding to the dissatisfaction, the quality of the food fell short, with complaints arising about cold dishes and poorly prepared shark fin soup, barely distinguishable from a mere paste. Some guests even expressed their dissatisfaction with the freshness and taste of the steamed fish, describing it as dry and unappetizing.

In addition to the culinary aspects, the woman also addressed technical difficulties during the banquet. Both the speakers and projectors malfunctioned, with the speakers eventually being turned off entirely. 

Moreover, the projectors were positioned inadequately, only placed on the left and right sides of the venue. The woman revealed that during the venue inspection, the responsible staff member had promised to provide a projector, which ultimately did not materialize.

Following the wedding banquet, the woman shared that her family received numerous complaints from disgruntled guests, leading to a sense of embarrassment and frustration. 

However, when they sought to address their concerns with the restaurant's management, they encountered a lack of responsiveness and accountability. The individuals they approached seemed to evade responsibility, making it challenging to find a satisfactory resolution.

Towards the conclusion of her post, the woman expressed her outright disappointment, deeming the restaurant wholly unprofessional, unqualified, and ill-suited for hosting large-scale wedding banquets. 

Doubts were raised about the reliability of online reviews, with the woman implying that positive ratings and testimonials found on platforms like Google cannot be fully trusted. 

She emphasized that it is the local people of Melaka who truly understand the shortcomings and limitations of the restaurant, implying that their reputation is primarily based on outward appearances rather than actual service quality.

Each assertion made by the woman in her review was claimed to be true, and she confidently stated that the testimony of the approximately 400 individuals who attended the wedding banquet would support her claims. She warned others against choosing the restaurant for their wedding banquets, asserting that they would likely encounter similar pitfalls and frustrations. 

However, she intriguingly invited those seeking a once-in-a-lifetime wedding banquet experience to try the restaurant for themselves, perhaps sarcastically alluding to the underwhelming nature of the establishment.

The owner further cautioned that resorting to social media for complaints could have legal repercussions and suggested utilizing proper channels for grievances.

The viral nature of her Facebook post caught the attention of the restaurant's owner, who responded by expressing concern that such negative publicity could harm their reputation and potentially impact their business.